Providing compassionate in-home and out-patient care in Plymouth, NH

If You Live With a Serious Illness, Learn How to Improve Your Quality of Life

If you have cancer, lung, heart or kidney disease, Alzheimer’s, or another serious illness, you should know about a medical team that can address your symptoms and stress.

The medical team is called palliative care and they’re available in a variety of medical settings. Pemi-Baker Community Health (PBCH) offers palliative care in your home, making it easy for you and your family members to ask questions and relay concerns. Their focus is on relieving the symptoms and stress of your illness. The goal is to improve quality of life for both the patient and the family. This is done by coordinating the patient’s care as well as providing support for the caregivers if they are experiencing caregiver burnout.

Pemi-Baker Community Health’s palliative care is provided by a specially trained team of doctors, nurses and other specialists who work together with your other doctors to provide an extra layer of support. Palliative care is appropriate at any age and at any stage in your illness, and it can be provided along with curative treatment.

Is Palliative Care right for you?

Answer the following questions to determine whether palliative care might be right for you or someone close to you. Remember, you can receive palliative care at any point in your illness.

  1. Do you have one or more serious illnesses such as:
  • Cancer
  • Congestive heart failure (CHF)
  • Chronic obstructive pulmonary disease (COPD), emphysema, lung disease
  • Kidney failure
  • Liver failure
  • Neurological diseases (e.g., ALS, Parkinson’s)
  • Dementia
  1. Do you have symptoms that make it difficult to be as active as you would like to be, or impact your quality of life? These symptoms might include:
  • Pain or discomfort
  • Shortness of breath
  • Fatigue
  • Anxiety
  • Depression
  • Lack of appetite
  • Nausea
  • Constipation
  1. Have you, or someone close to you, experienced the following:
  • Difficult side effects from treatment
  • Eating problems due to a serious illness
  • Frequent emergency room visits
  • Three or more admissions to the hospital within 12 months, and with the same symptoms
  1. Do you, or someone close to you, need help with:
  • Knowing what to expect
  • Knowing what programs and resources are available
  • Making medical decisions about treatment choices/options
  • Matching your goals and values to your medical care
  • Understanding the pros and cons (benefits/burdens) of treatments (e.g., dialysis, additional cancer treatments, surgery, etc.)
  1. Do you, or someone close to you, need help with:
  • Coping with the stress of a serious illness
  • Emotional support
  • Spiritual or religious support
  • Talking with your family about your illness and what is important to you

If you answered yes to any of the questions above, you can benefit from palliative care. Ask your doctor for a palliative care referral with Pemi-Baker Community Health. Once PBCH receives the referral from your doctor they will contact you via phone to answer and ask questions and set up a meeting with you at your home.

What happens at a first visit with a palliative care team?

The first step is for the palliative care team to get to know you as a person and find out who else is important in your care. They will want to hear your narrative – who you are, what you enjoy doing, and what is most important to you in your day-to-day life. They’ll review your medical information, ask what symptoms are of concern, and how much these affect your quality of life. They’ll ask questions to see if there are any care needs at home. They may also ask questions to learn what you know about your medical condition, and what concerns you about the future so they can plan how to help over time. The team will also ask questions about who you would want to help make decisions if you aren’t able to do so for yourself. This person is called a health care agent or proxy.

For more information on how Pemi-Baker Community Health can help please call 603-536-2232 or email us at info@pbhha.org.

With over 50 years of experience, serving clients from 22 towns in central and northern New Hampshire, Pemi-Baker Community Health is committed to creating healthier communities. Services include at-home healthcare (VNA), hospice and palliative care, on-site physical and occupational therapy and aquatic therapy in their 90-degree therapy pool. Providing compassionate care with experienced staff who are trained, certified professionals in the business because of their hearts. In your time of need, we’re right where you need us.

PBCH is located at 101 Boulder Point Drive, Plymouth, NH. Visit our website: www.pbhha.org  and like our Facebook Page: @PBCH4

~written by Anna Swanson

Skilled Home Health Care: What Pemi-Baker Community Health Can Do For You

November is National Homecare Month. What better way to celebrate it than to provide information about home care services thru Pemi-Baker Community Health, and what it can offer for a loved one? As we age, we still want our independence. Many older Americans are choosing to stay in their homes longer and “age in place.” This trend allows people to remain in their family home surrounded by familiar furnishings that make them feel comfortable and safe. But as we get older, certain activities that once seemed simple can become more difficult to manage.

So when do we need skilled home health care?

Skilled home health is care given to patients at home by medically trained and licensed professionals. It is an alternative to receiving care in a nursing home or hospital to regain health and independence.

What sort of people are served by home health?

Skilled home health care clients can be recovering patients who are ill with a chronic condition like heart failure or an acute health condition like surgery for a hip replacement, or who have sustained an injury. Home health care permits earlier discharge from a hospital, reduces hospital admissions and assists with rapid recovery. It’s less expensive, more accessible, and as effective as care from a hospital or skilled nursing facility.

Skilled home health care can be for rehabilitation following a stay in the hospital or nursing home.  Patients may also be referred to Pemi-Baker Community Health by their own PCP’s for help managing a health condition. For example, your Mom might need skilled nursing after being hospitalized with a bout of pneumonia or Dad may need occupational and physical therapy when he gets home following knee surgery. The nurse can help your Mom learn to manage her medications safely and help her learn ways to manage her overall health more effectively. Occupational and physical therapy will provide training on the best exercises Dad can do to strengthen his knee so he can get back to doing the things he enjoys.

Long-term home health palliative or hospice services can be provided when your parent or loved one is suffering with a terminal illness. Our nurses and therapists work together with your doctors to provide coordinated, effective care.

How does a patient access skilled home health thru Pemi-Baker Community Health?

A referral from a physician, nurse practitioner, or physician’s assistant is necessary. If your loved one is being sent home from the hospital or nursing home, their staff physicians will typically write the referral. Your own PCP can also provide a referral.  Just let them know you would like to use Pemi-Baker Community Health, we service 22 towns in Central New Hampshire.

Who pays for skilled home health care?

Payment options for home health typically include a wide variety of insurances including Medicare, many Medicare Replacement plans, along with a whole host of private insurances.

Pemi-Baker Community Health has been in the business of ‘skilled’ home health care for over 50 years. We understand how hard it can be to get ready, travel to a certain facility to receive care and then travel back home again every time you have to go to an appointment. Home health care addresses this dilemma and Pemi-Baker Community Health can help you. There are many benefits of getting care at home and one of them is getting competent, one-on-one skilled care right where you live. Apart from this, you also save your time, energy and extra money because home health care is relatively cheaper than being institutionalized in a care facility.

Our team of responsible and reliable professionals will make sure that you or your loved ones receive the appropriate care at home. We offer skilled nursing, home health aides, physical therapy, occupational therapy, medical social services and speech therapy. We are experts in our field and we have the necessary experience to make sure you are cared for correctly. You are in safe and caring hands with Pemi-Baker Community Health.

“The people working at Pemi-Baker are terrific. I would highly recommend them for any home health care needs for yourself, family and friends. They take the time to meet your needs in a kind and sensitive way.” ~Deb

“I have had home-care after a hip replacement as well as physical therapy to recover and PT for other problems. Everyone is friendly, concerned, efficient, professional and cheerful. This organization is superior to others I have had over the years.”  ~Sheila

“Fantastic people!  Real people you can trust and feel comfortable with.  I can’t thank you enough for all the help you have given us while my husband is going thru cancer.  Thank you so much!”  ~Maxy

~Written by Anna Swanson

November is National Home Care & Hospice Month

During the month of November, the home care and hospice community honor the millions of nurses, home care aides, therapists, and social workers who make a remarkable difference for the patients and families they serve. These heroic caregivers play a central role in our health care system and in homes across the nation. To recognize their efforts, we call upon all Americans to commemorate the power of caring, both at the home and in their local communities and ask them to join with Pemi-Baker Community Health in celebrating November as Home Care and Hospice Month.

In addition, Home Care Aide Week takes place the second full week of November. Join us in honoring these compassionate, tireless workers who play an invaluable role for their clients as caregivers, companions, and friends.

“Home care and hospice nurses, therapists, aides, and other providers choose to use their lives to serve our country’s aged, disabled, and dying. This noble work deserves our recognition and praise and we celebrate November as home care and hospice month for that very reason,” said National Association for Home Care & Hospice (NAHC) President William A. Dombi.

With 10 thousand Americans turning 65 every day, the need for health care will continue to rise, and costs will continue to skyrocket. This is where home care and hospice come in. As the preferred choice for most patients, it also offers the greatest cost savings. For example, Medicare pays nearly $2,000 per day for a typical hospital stay and $450 per day for a typical nursing home stay. Meanwhile, home care costs less than $100 a day and helps many U.S. seniors remain independent at home, enriching their lives, and staying in touch with those they love.

Fast Facts

  • Home care providers will travel about 8 billion miles to deliver the best health care in the world.
  • Ninety percent of Americans want to age in place, and home care is the preferred method of health care delivery among the disabled, elderly, and chronically ill.
  • Home care provides high-quality, compassionate care to more than 5 million Americans annually.

With over 50 years of experience, serving clients from 22 towns in central and northern New Hampshire, Pemi-Baker Community Health is committed to creating healthier communities. Services include at-home healthcare (VNA), hospice and palliative care, on-site physical, occupational and aquatic therapy as well as free community educational/support groups via zoom.

~by Anna Swanson

Chaplains and the Role of Spiritual Care in Healthcare

In celebration of National Pastoral/Spiritual Care Week, Pemi-Baker Community Health would like to acknowledge and thank Guy Tillson, MDiv, MA for being our Hospice Chaplain, an integral part of our hospice team. This year’s theme is ‘Collaborative Health Care: Chaplains Complete the Picture.’  By collaborating to provide holistic interdisciplinary care, our patients and families directly benefit from his presence and spiritual care services.

What a Home Care Chaplain Does A home care chaplain is a professionally trained clergy member who supports patients and staff with spiritual and religious concerns. He or she is clinically trained to help navigate the healthcare experience. Chaplains have similar skill sets to social workers, but are specially trained to support belief systems across faiths and cultures. In order to better meet the needs of patients, chaplains receive more than 1,600 hours of training focused specifically in healthcare settings.

Chaplains act not only as spiritual counselors, but as advocates for patients and staff. Dedicated chaplains influence better decisions about care, improve clinical outcomes, and enhance staff morale. The trust they establish with patients transfers to other members of the care team, leading to better care and better outcomes.

Expert guidance during serious illness (Palliative Care) A serious illness in your family includes coping with symptoms, stress and uncertainty. The experienced team from PBCH Palliative Care provides guidance and support focused on relieving physical, emotional and spiritual suffering of the patient as well as their entire family – so patients and families can enjoy life to the fullest despite the illness.

Expert guidance during life’s final months (Hospice Care) The final months of life can be more fulfilling if you or a loved one can focus on goals and wishes. The experienced team from PBCH Hospice Care will guide you with receiving expert medical care, as well as emotional and spiritual support.

Because chaplains are unbiased and part of the care team, they are valuable in providing a safe harbor and bridging difficult conversations. Guy Tillson, Chaplain at Pemi-Baker Community Health says, “Our most fundamental human condition is when we come face-to-face with our own mortality. As chaplains, we walk into some dark places and help bring in light.”

If you have more questions about Palliative Care, Hospice Care or what a home health Chaplain can do for you and your family, please call Pemi-Baker Community Health for more information today.

~Anna Swanson

The Differences Between Palliative Care and Hospice Care Can be Confusing

Many people have heard of hospice care but they mistakenly think that it’s just a way to help cancer patients be more comfortable at the end of their lives. Fewer people have heard of palliative care, and they may have no idea what it is. The truth is that hospice and palliative care are related but used for different reasons at different times, and everyone should be well-versed in what they offer. PBCH can help clarify some points of confusion.

What is palliative care?  Palliative (pronounced pal-lee-uh-tiv) care is supportive care. It is specialized medical attention, provided by a specially trained, interdisciplinary team of medical experts to help people who have serious, often painful illnesses. The care covers management of physical and emotional pain, as well as stress relief and feelings of helplessness. The palliative care team works to provide quality of life for the patient as well as the patient’s family.

Where is palliative care provided?  Since palliative care can be offered alongside curative treatments such as chemotherapy, the services are available in a hospital setting, a clinic, a care facility or in the comfort of your own home.

Who is on the palliative care team?  A typical team would include a doctor trained in palliative care and, often, board-certified in Hospice and Palliative Medicine. Additionally, the team generally includes a palliative care nurse, a social worker, a chaplain or someone who can help with spiritual support if the patient requests it, plus a patient navigator or someone who can coordinate the process. PBCH and NANA work collaboratively with MidState Health Center’s Provider: Dr. Diane Arsenault, MD, FAAFP, HPM, HMDC.

When does palliative care start and who qualifies?  Palliative care can be provided as soon as a diagnosis is made and any time throughout an illness. It’s probably best known for cancer patients, but people with chronic obstructive pulmonary disease (COPD), heart disease, or other illnesses that cause chronic pain or discomfort can also qualify. The focus of palliative care is to provide relief from the symptoms of the disease and even the treatment side effects, as well as help with emotional and spiritual issues. Palliative care is not curative but can be used alongside curative methods such as chemotherapy.

So, what is hospice care?  Hospice care is also supportive comfort care. The focus is to provide physical, emotional, and spiritual comfort to people who are in a terminal condition, as well as for the family. The main difference with palliative care is that with hospice care, curative treatment is stopped. Through hospice, people who choose to end treatment that has perhaps stopped being helpful and often adds pain to their existence, can then navigate the end of their lives in a pain-free, dignified manner.

What hospice is not– Many people, including some doctors, will say, “Well, there’s nothing we can do now so you may as well go on hospice care.” That is misguided thinking. Hospice care is not giving up. Hospice is an active choice to provide people who have been diagnosed as terminal with a pain-free life for the time that they have left. They can enjoy family and friends in a setting of their choice. When the time comes, patients die naturally, with dignity, and with loved ones by their side if they choose.

Don’t wait too long to go on hospice– Many people actually improve once they are on hospice care because of the support they receive from the hospice team. That is why hospice workers say the most frequent comment they hear is, “We wish we hadn’t waited so long.” The misconception that going on hospice means giving up is the reason why so many families wait until the last weeks of a patient’s life to obtain help when they could have had several months of care.

People often live longer when receiving supportive comfort care. Researchers have found that people diagnosed with cancer who receive palliative and hospice care often live longer. Most choose to spend more time with family and friends. Some travel. Many plan the funeral or life celebration that matches their specific wishes. Palliative and hospice care allow each person to live the best life possible until their health takes them close to the end of their lives. When that time comes, people die comfortably and with dignity.

~Anna Swanson         

PBCH & Mid-State Health Welcome Barbara Greenwell, ACHPN

Mid-State Health and Pemi-Baker Community Health have collaborated to create an innovative joint position to best serve patients in the Plymouth community. “We are excited to welcome back Barbara Greenwell, APRN, ACHPN, to our practice. Barbara was a member of our team back in 2013-2014 when she practiced as an Adult/Geriatric Nurse Practitioner. She has returned to us with a wealth of knowledge and experience as Palliative Care Nurse Practitioner. Barbara’s primary role will be to work closely with the Pemi-Baker Community Health team to build their Palliative Care Program,” reports Bob MacLeod, the CEO of Mid-State Health. 

Palliative care is a medical specialty designed to improve the health and quality of life for people with progressive illnesses.  As an Advanced Certified Hospice and Palliative Nurse, Barbara will be working with the PBCH team to prevent and treat patient’s symptoms and side effects, as early as possible. Her twenty years of nursing experience in acute care and psychiatric nursing will benefit the patient’s psychological, social, and spiritual concerns as well. By offering face to face patient assessments in the office and in their homes, the hope is to prevent suffering and crisis that often result in hospitalizations.

“Palliative care is about improving the quality of someone’s life even when the disease cannot be cured. We may not be able to cure the disease but we can improve the journey by improving the symptoms so people can truly live,” said Barbara Greenwell.

Pemi-Baker Community Health has seen the need for a larger palliative care program in Grafton County for some time. Barbara Greenwell will be joining Dr. Diane Arsenault, MD, Board-certified Palliative Care Physician along with the nurses and social workers on their team.  “As we work collaboratively with Mid-State Health Center, Speare Memorial Hospital, and Newfound Area Nursing Association; having an APRN who is passionate and who is certified in both Palliative Care and Hospice, will greatly benefit our communities,” said Chandra Engelbert, CEO of Pemi-Baker Community Health.

With 52 years of experience, serving over 1000 clients from 18 towns in central and northern New Hampshire, Pemi-Baker community Health is the home care provider of choice for Grafton County.  Services include at-home healthcare (VNA), hospice and palliative care, on-site physical and occupational therapy and fitness memberships including a fitness gym and fitness classes in our 90-degree therapy pool. PBCH is located at 101 Boulder Point Drive, Suite 3, Plymouth, NH.  To contact us please call: 603-536-2232 or email: info@pbhha.org   Visit our website: www.pbhha.org  and like our Facebook Page: @PBCH4

Mid-State Health, ‘Where your care comes together.’  A health center on the leading edge of innovative, high-quality, patient-centered primary care. Two convenient locations:  Plymouth Office 101 Boulder Point Drive, Suite 1, Plymouth, NH  03264 (603-536-4000) and Bristol Office 100 Robie Road, Bristol, NH 03222 (603-744-6200), Visit our website: www.midstatehealth.org.

~Anna Swanson

“They are so pleasant and willing to help.”

They talk kindly and gently guide my mother to do what she needs to do.  It is as if this is not 'just a job' but they really are enjoying what they do.  They are happy!

Sister of a Hospice Patient
Pemi-Baker Community Health
2020-01-17T12:43:19-05:00
They talk kindly and gently guide my mother to do what she needs to do.  It is as if this is not 'just a job' but they really are enjoying what they do.  They are happy! Sister of a Hospice Patient

Your courage during Covid-19 does not go unnoticed

Hello. We just wanted to take a moment and let you know how much we truly appreciate all that you do for us in these trying times. You're commitment to the health of our community is a special thing, and we know that you are working under stressful conditions due to the Covid 19 crisis. We realize that in order for you to treat those who may be ill, you are putting you're own lives and even you're own families lives in danger, and that is truly a courageous and honorable thing to do. We want you to know that it does not go unnoticed. Thank you all for all that you do!

Bryan and Renee C., and our mom Joan

Pemi-Baker Community Health
2020-06-11T06:27:43-04:00

Bryan and Renee C., and our mom Joan

Hello. We just wanted to take a moment and let you know how much we truly appreciate all that you do for us in these trying times. You're commitment to the health of our community is a special thing, and we know that you are working under stressful conditions due to the Covid 19 crisis. We realize that in order for you to treat those who may be ill, you are putting you're own lives and even you're own families lives in danger, and that is truly a courageous and honorable thing to do. We want you to know that it does not go unnoticed. Thank you all for all that you do!

You give of yourselves day & night without end!

To the Pemi-Baker Hospice Team--Words really can't express my feelings-

Your help during one of the most difficult times of my life is SO appreciated.  I'm so grateful that because of you, Doug was able to get his wish not to spend the last of his days in a hospital, but at home with those of us who loved him.

And to be constantly reassured that if I needed anything you would be there-oh my gosh-ANYTIME!  Well, you people need to know how much you are appreciated.  You give of yourselves day & night without end!  God Bless you and thank you!

Pam O.

Pemi-Baker Community Health
2020-06-11T07:31:14-04:00

Pam O.

To the Pemi-Baker Hospice Team--Words really can't express my feelings- Your help during one of the most difficult times of my life is SO appreciated.  I'm so grateful that because of you, Doug was able to get his wish not to spend the last of his days in a hospital, but at home with those of us who loved him. And to be constantly reassured that if I needed anything you would be there-oh my gosh-ANYTIME!  Well, you people need to know how much you are appreciated.  You give of yourselves day & night without end!  God Bless you and thank you!

“I’m so happy that I found PBCH!”

I live in Meredith and wanted to exercise in a pool.  The aquatic classes here at Pemi-Baker are fantastic.  I am a member of the 7 am class and we meet three times a week for an amazing class run by Liz.  She changes it up every time and works us with a variety of cardio, strength, flexibility, balance and stretching.  The aquatic program here offers a variety of classes throughout the day; so very easy to fit it into your routine.  I highly recommend that you check it out.  Everyone is very welcoming and we have a lot of fun getting our exercise in.

L. Rice

Pemi-Baker Community Health
2020-01-17T12:31:13-05:00

L. Rice

I live in Meredith and wanted to exercise in a pool.  The aquatic classes here at Pemi-Baker are fantastic.  I am a member of the 7 am class and we meet three times a week for an amazing class run by Liz.  She changes it up every time and works us with a variety of cardio, strength, flexibility, balance and stretching.  The aquatic program here offers a variety of classes throughout the day; so very easy to fit it into your routine.  I highly recommend that you check it out.  Everyone is very welcoming and we have a lot of fun getting our exercise in.

“I had a sore knee keeping me from hiking and skiing.”

The therapy treatments and recommended exercises put me back outdoors enjoying my passions in no time.  Excellent staff was very helpful!

S. Baker

Pemi-Baker Community Health
2020-01-17T12:23:39-05:00

S. Baker

The therapy treatments and recommended exercises put me back outdoors enjoying my passions in no time.  Excellent staff was very helpful!

“The Joint Mobility class has made a world of difference for me!”

I'm in less pain, I sleep through the night, which I haven't done in years, and I've met some of the nicest people.  I look forward to this class so much; when Thursday comes I dread waiting till next Tuesday to see you.
Pemi-Baker Community Health
2020-01-17T12:02:46-05:00
I'm in less pain, I sleep through the night, which I haven't done in years, and I've met some of the nicest people.  I look forward to this class so much; when Thursday comes I dread waiting till next Tuesday to see you.

“Everyone is so understanding supportive and kind.”

From the director to the nurses to the health care workers.  So cheerful, helpful and accommodating.  This is our second time receiving assistance from PBCH and we are very lucky to have found this amazing group!  Thank you PBCH for your excellent care and compassion.

Leila L.

Pemi-Baker Community Health
2020-01-17T13:19:24-05:00

Leila L.

From the director to the nurses to the health care workers.  So cheerful, helpful and accommodating.  This is our second time receiving assistance from PBCH and we are very lucky to have found this amazing group!  Thank you PBCH for your excellent care and compassion.

“We bonded as people and worked together as a team.”

My therapy experience has been all about partnership. This was the key to success ! My rehab was similar to that of an athlete with the therapists as my trainers using their expertise to progress my knee to the next level, the next stage.

‘Woody’ & Jake

Pemi-Baker Community Health
2019-11-07T12:20:00-05:00

‘Woody’ & Jake

My therapy experience has been all about partnership. This was the key to success ! My rehab was similar to that of an athlete with the therapists as my trainers using their expertise to progress my knee to the next level, the next stage.

“We’ve loved the swim lessons at Pemi-Baker.”

Anna's gentle and encouraging instruction was just right for making our daughter feel comfortable in the water. We're looking forward to continuing the lessons!
Pemi-Baker Community Health
2019-11-07T12:26:12-05:00
Anna's gentle and encouraging instruction was just right for making our daughter feel comfortable in the water. We're looking forward to continuing the lessons!
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